Customer Administration Tasks
During ongoing use of the system, your Uptivity administrator may need to configure new channels or reconfigure existing channels. At those times, this integration requires changes to the Voice Boards page in the Web Portal. If the integration uses an alternate CTI source, additional tasks may be required; refer to the appropriate customer guide for that integration.
The SIP trunk integration records conferences established between the agent phone, the SIP trunk, and Uptivity. The integration supports multiple calls on the same line or multiple lines on the same phone simultaneously. Therefore, it is important not to specify any devices on the voice board.
If channels are added to your system, you must increase the channel count on the associated voice board. For more information on voice board tasks, search online help for keyword voice boards.
You must restart the CTI Core service after any changes to voice boards, channels, or both.
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