Customer Integration Tasks

Refer to the appropriate guide for customer tasks related to your audio source integration: the Customer Guide to Cisco TAPI-BiB Integrations or the Customer Guide to Passive VoIP Recording. Audio source integration tasks should be completed before tasks in this guide.

See your Cisco documentation for instructions on creating a user account that has permissions to read the UCCX database.

Confirm Resource Manager-Contact Manager (RmCm) Port

You must provide the Uptivity installation team with the port used by the UCCX RmCM subsystem.

1. Log into the UCCX Administration site with an appropriately permissioned account.
2. Click System > System Parameters.
3. Under System Ports Parameters, find the RmCm TCP Port value.

 

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