Designing Dashboards Overview
Dashboards make it easy to broadcast and share data and information in visually-rich and impactful ways across your contact center. Effective dashboards offer a way to deliver information and broadcast data to your groups
A definable collection of users.. Using a variety of widgets (charts, lists, and gauges), lists, and reports, you can create and customize a dashboard for any person or group to support any objective or goal.
- Agents know exactly where they stand (and how they are doing compared to the team) with their KPIs An acronym for Key Performance Indicator - a measurable value that demonstrates how effectively a company is achieving key business objectives. for call stats in front of them.
- Evaluators can stay on top of their evaluations by phase, task list, average score (this month vs. last), and number of auto-fails this month.
- Supervisors can use dashboards to monitor performance KPIs across their group.
- Executives value dashboards that provide a view of performance across your entire customer contact.
- Administrators can use dashboards to find and fix issues fast using user administration and troubleshooting reports.
Each dashboard consists of one or more panels, and the panels in turn have a one-column or two-column layout. Each panel contains content, such as widgets, lists, or reports.
