Customer Administration Tasks
During ongoing use of the system, your Uptivity administrator may need to configure new channels or reconfigure existing channels. At those times, this integration requires changes to the Voice Boards page in the Web Portal. If the integration uses an alternate CTI
An acronym for Computer Telephony Integration - any technology that allows interactions on both computer(s) and phone(s) to be integrated. source, additional tasks may be required; refer to the appropriate customer guide for your integration.
If channels are added to your system, you must increase the channel count on the associated voice board.
Channel Configuration Settings
These settings apply when configuring channels for passive VoIP recording:
|
Field |
Description |
|---|---|
| Assign |
Used in deployments where physical devices and channels have a one-to-one correspondence, or to allocate specific channels to specific types of recording. For more information, search online help for "keyword channel assignment." Concurrent Licensing: Anything Per-Seat Licensing: Dedicated Record |
| Assign Value |
If Assign is set to Anything, leave this field blank. If Assign is set to a Dedicated Record option, type the value for the corresponding device. This value is case sensitive. |
| Name |
You can enter a name for the channel that can be used in channel scripting. |
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