Customer Administration Tasks
During ongoing use of the system, your Uptivity administrator may need to configure new channels or reconfigure existing channels. This section provides information needed to perform these integration-specific tasks.
Metadata Reference
List of Metadata Uptivity can collect from Avtec. Some events are only available when using console recording:
|
Field |
Description |
|---|---|
| Agent | User Login (Console Only) |
| Group | Talk Group |
| ACD Gate | VDN |
| Called Number (DNIS) | Unit ID DNIS |
| Caller ID (ANI) | Caller ID (ANI) |
| Device/Port ID | Phone |
| Agent Number Device Alias | ACD ) |
| Call Direction | Audio Direction (Console Only |
| User 1 | Account Number |
| User 2 | Frequency |
| User 3 | Emergency State |
| User 4 | TX/RX Analog/Digital Mode |
| User 5 | TX/RX Clear/Encrypt Mode |
| User 6 | TX/RX Encryption Key |
| User 7 | P25 NAC |
| User 8 | KEY State |
| User 9 | Talker List |
| User 10 | Patch Number |
| User 11 | Console ID |
| User 12 | Endpoint State (Console Only) |
| User 13 | VOX (Console only) |
| User 14 | Call Type (Console Only) |
| User 15 | End Point Name |
It is best practice to modify the Terminology section within Uptivity’s Web Portal Settings to map the values.
References
[1] "Metadata Protocol v1.0 Specification, Document Version: 2.4," Avtec Inc., Lexington, SC, USA, Mar. 2016.
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