Integration Overview

Version Support: Avtec versions 4.4-4.7 are supported.

Through collaboration with Avtec, NICE Uptivity’s certified Avtec Scout call recording solution records voice interactions from endpoints through the VPGate or directly from the Avtec Scout Console using VoIP. The combined solution provides affordable, reliable technology for dispatch communications centers of all sizes. Leveraging open architecture, this solution integrates seamlessly into the existing and evolving infrastructure of Public Safety emergency communications centers. Organizations that employ Avtec Scout Dispatch Console systems can now reliably capture and more effectively leverage their audio recordings to evaluate, analyze and improve interactions.

Recording Flow

With Avtec, you have the ability to record either by console or by endpoint. In either recording scenario, audio resources are managed on an IP-basis by Avtec's software. If audio is active, Avtec forwards Audio/RTP to the recorder along with any available metadata. This direct recording integration results in capture of the entire voice transmission. The recording starts at the beginning of the voice transmission and is automatically terminated when the transmission ends.

An endpoint is defined as a radio or phone within the Avtec System. A console is used by a dispatcher which contains a collection of endpoints that a dispatcher can use. The same endpoint can be configured to appear on multiple dispatcher consoles. When setting up recording you can choose to record the individual endpoints, a console, or a combination of both.

Terminology

To ensure a common frame of reference, this guide uses the following terms in conjunction with this Avtec integration:

Console –A collection of endpoints (radios or phones) that can be used by the dispatcher.

Endpoint – A radio or phone within the Avtec system.

Customer Responsibilities

You are responsible for supplying any necessary physical and IP connection(s) to your telephone system and data network, as well as any licensing required by Avaya.

You may also be responsible for configuring Avtec system components to support the recording integration. See your specific integration in the Customer Integration Tasks section for additional information.

Avtec Scout Requirements

Hardware

This is a software-only integration, so no action needs to be taken for system hardware

Software

Avtec Scout 4.6

Software & Licensing

Avtec does not charge for licenses, so no action needs to be taken for Avtec licensing

NICE Uptivity Requirements

Hardware

Uptivity hardware requirements vary depending on system configurations. Appropriate hardware is identified during the system implementation process. For more information, search online help for keyword site requirements.

Licensing

  • One (1) Voice seat license per named agent or

  • One (1) Voice concurrent session license for each simultaneous call to be recorded

  • Additional licensing may be required if the system includes optional features (for example, Uptivity Screen Recording)

Customer Configuration Overview

The following table provides a high-level overview of the customer configuration steps in Avtec Scout integrations.

  1. Review information about Channel Port Mappings.
  2. Configure a Console.
  3. Configure Endpoints.

 

 

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