Supervisors can perform two types of Quality Assurance (QA) evaluations in Uptivity:
- Call evaluations
- Agent evaluations
Call evaluations allow Supervisors to score your performance based on a specific interaction, while agent evaluations allow them to score your performance in handling alternative channels (like chat or email) or your performance in general. For more information, see QA Arbitration and Review Process Overview.
You may receive completed evaluations from your supervisor so that you can review and acknowledge them. Evaluations that you are required to acknowledge are available in your Assignment Inbox widget.
With proper permissions, you can search for your completed and in-progress evaluations.
If you need to work with QA evaluations and are unable to do so, contact your Uptivity administrator.
