Install Java Support

These instructions are meant for 64-bit Windows PCs.

If Legacy Desktop Analytics (Fusion) is being used to capture any data from Java-based applications, Java Access Bridge (JAB) software must be enabled on the PC. JAB is a library that allows Microsoft-based applications to interact with Java-based applications. Fusion uses Screen Scraper Studio’s ScreenScrapeJavaSupport executable to install JAB software for Java Runtime Environments (JREs).

For more information, search "Java SE Desktop Accessibility" at the Oracle website.

Identify the JRE Path

Each Java application on a PC may use a different JRE. The path for each JRE used must be identified. To find the JRE path:

  1. From the Start menu, run regedit.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment.
  3. Click the default JRE to display its properties. The JavaHome property shows the path needed to install JRE support.

Install Support for JRE

To install the Java Support executable:

  1. On the client machine, open a command prompt.
  2. Navigate to c:\Program Files(x86)\CallCopy\Fusion\ScraperLib\Java Support.
  3. Run this command using the JRE path located earlier:

    ScreenScrapeJavaSupport.exe /install /jrepath "<path>"

  4. If prompted by Windows to approve running the installation, click Yes.
  5. If the Java Support executable must be uninstalled, run this command:

    ScreenScrapeJavaSupport.exe /uninstall /jrepath "<path>"

Test Java Support

After the preceding tasks are completed, your NICE Uptivity deployment team will work with you to test the system for each Java application from which data will be captured. Testing involves attempting to capture window information for an application. For more information, ask your deployment team.

If no window information is captured or only the window frame/header information is captured, one or more of the following may apply:

  • JAB support is not enabled for the JRE the application uses. In this case, repeat the procedures to Identify the JRE Path and then rerun the Java Support executable.
  • The application was created using an early Java version. In this case, Fusion may not be able to work with the application. NICE Uptivity Development would need to investigate your application to determine a conclusive answer.
  • The application may be a network application. NICE Uptivity Development would need to investigate.

 

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