Required Permissions — Allow System Configuration
The Web Portal Settings page is used to configure various settings associated with NICE Uptivity Web Portal functionality. Many of these settings are configured during installation, but there are a few that you may wish to change later. For more information, see Configuration & Settings Overview.
- In the NICE Uptivity Web Portal, click Administration
Web Portal SettingsWeb Portal.
- Configure the applicable settings.Learn more about the settings in this step
Field
Description
- Content Management: Upload Directory
Specifies the disk or UNC path on an Uptivity system server where files uploaded to the Content Library are stored. - Fusion Script Settings: Upload Directory
If your system includes Legacy Desktop Analytics (Fusion), this setting specifies the directory to which desktop analytics scripts are uploaded. - Location Settings: Allow Lookup by Agent/Workstation
Selected only if your environment is segmented in a way that inhibits standard agent lookup by Location Locations are part of your NICE Uptivity system topology and are typically developed by NICE Uptivity Sales Engineering. Locations allow for easy grouping of audio recording servers, screen capture servers, and web servers for customers with multiple sites that are geographically or logically separate.. For example, if all telephony hardware is found at and call routing is done from one location but agents and screen capture servers are set up at other locations and agents cannot be grouped logically into a single NICE UptivityLocation for audio recording. In that scenario, enabling this setting ensures that agents at the Locations apart from the telephony system will have screen recording and live monitoring traffic kept local to their site. To use this setting, you must configure the Location setting for each agent in the system. Screen recording will not take place for agents who do not have a specific, valid Location. For more information on assigning agents to specific Locations, see Users.
- Enable Real Time Blackout Setting
When selected, specifies that Uptivity should use real-time blackouts Blackouts remove and / or block out sensitive information that may be part of a call, such as credit card numbers or other personal information. PCI-DSS, HIPAA, etc. prohibit contact centers from retaining this kind of information in their audio and screen recordings. instead of standard blackouts. - Call Segment Settings
When selected, the Find Call Segments option appears in the Recorded Interactions list A page that displays a list of recordings and data about them. pop-up menu if the call has related segments. Applies only to specific telephony environments where call segments can be generated and related for viewing in the Call List. - Call List Quick Filters
Specifies the quick filters that are available in the Recorded Interactions list. One or more of the following filters can be selected: Agent, Group (that is, ACD group), ACD Gate, or Group Name (that is, QA Group). - Number of Items to Display
Specifies the default number of rows to display in lists, except on the Printable Reports list and the Recorded Interactions list. - Display data value when building ad hoc reports
Specifies whether data for a field should appear on the Report Builder preview each time the user moves a field to or from the Structure area. The database is queried upon each of these changes. The field accepts the values Yes or No from a drop-down list, with the default being Yes. - Quality Management Settings: Allow Deduction Calculation for Total Score to be Negative
Allows you to specify that a total negative score should be displayed as its actual value. The default behavior is to display as 0 any total evaluation score that is zero or lower. This field is disabled unless you have the following permission: Allow Editing of Global Deduction Calc Setting. This setting can be overridden for individual evaluation forms. - Click Save.
