Customer Administration Tasks

During ongoing use of the system, your Uptivity administrator may need to configure new channels or reconfigure existing channels. At those times, this integration requires changes to the Voice Boards page.

The number of voice board channels corresponds to the number of channels configured on the physical Ai-Logix card. Adding channels may require purchase and installation of server hardware and Uptivity licensing. Contact Uptivity Support for information.

For more information on voice board and related tasks, search online help for voice boards.

Channel Configuration Settings for Voice Boards

This section provides a reference to channel settings that must be configured for the Ai-Logix NGX integration. You should refer to this section whenever you add new channels to your Uptivity system.

Any other voice board changes should only be done under direct supervision from Uptivity Support. Done incorrectly, voice board modifications can have serious negative impact to your system. In addition, altering the hardware configuration of your system may void your warranty.

These settings apply when configuring new channels on voice boards with an Ai-Logix NGX integration:

Field	Description	Value
Assign	Used in deployments where physical devices and channels have a one-to-one correspondence, or to allocate specific channels to specific types of recording. For details, search online help for keyword channel assignment.	Dedicated Record (Device)
Assign Value	Enter the identifier for the device assigned to the channel (typically the phone extension). This value is case sensitive.
Name	Enter an optional name for the channel that can be used in channel scripting.
Polarity	Possible values: Default, Normal, Reverse. Should be set to match the polarity of the physical wiring taps. Typically, leave at Default.
Trunk Tap	Indicates whether to use the trunk-tap capability of the card.	Unselected

 

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