Voice boards are Uptivity software components that control how the system acquires the audio it records. Each voice board includes channels which correspond to individual audio sources. For more information, see Voice Boards Overview or the document for the specific integration, listed in Recording Integrations Overview.
All of the tasks below are done from the Voice Boards List. To navigate to this page in the NICE Uptivity Web Portal, click Administration → Recorder Settings → Voice Boards.
Add a Channel
- Click Edit for the voice board to which you want to add channels.
- If this voice board is not for an Ai-Logix card, type a value in the Number of Channels to Add field and then click Add.
Voice boards associated with Ai-Logix cards are limited to the number of channels on the physical card and show all these channels by default.
- Configure the settings for each channel.
Note that channel assignment values are case sensitive.
Learn more about these settings
Channels Settings
Field
Description
Number of Channels to Add Allows you to specify the number of channels you are adding to the voice board. This field is not available if the voice board is associated with an Ai-Logix card, where the fixed number of channels for the card is shown at all times. Channel ID Applies to all voice boards. This field displays the internal identifier assigned to the channel by Uptivity. As you are adding channels, the field displays a temporary ID (for example, -1, -2, and so forth). When you save the new channels, the ID is assigned and displayed. Assign Applies to all voice boards. This field is used in deployments where physical devices and channels have a one-to-one correspondence, or to allocate specific channels to specific types of recording. The field accepts values from a drop-down list (see the Channel Assignment Settings table below), with Anything as the default. Assign Val Applies to all voice boards. This field displays the identifier for the device assigned to the channel (typically the phone extension). This field applies to all voice boards. Station Applies only to Avaya DMCC voice boards. This field displays the DMCC station associated with the channel. Password Applies only to Avaya DMCC voice boards. This field displays the password for the Station. Name Applies to all voice boards. This fields displays the name established when the channel was added. Desc Applies only to voice boards associated with Ai-Logix cards. This field displays a description of the channel. Polarity Applies only to voice boards associated with Ai-Logix LDA or NGX cards. This field specifies the polarity of the channel. It accepts the following values from a drop-down list: Default, Normal, or Reverse. The default value is Default. Voltage Low Applies only to voice boards associated with Ai-Logix LDA cards. This field specifies a numeric value used to determine when a physical phone has been taken off-hook. A value is required only when on/off hook signaling is used to determine recording start and stop. Voltage High Applies only to voice boards associated with Ai-Logix LDA cards. This field specifies a numeric value used to determine when a physical phone has been placed back on-hook. A value is required only when on/off hook signaling is used to determine recording start and stop. Deglitch Applies only to voice boards associated with Ai-Logix LDA cards. This field determines the length of time in milliseconds that voltage must stay past the Voltage Low or Voltage High threshold before an event is issued. The field accepts numeric values, with 50 as the default. Trunk Tap Applies only to voice boards associated with Ai-Logix cards. This field specifies whether the trunk-tapping capability of the physical card should be used. The default for this checkbox is cleared. Channel Assignment Settings
Setting
Description
Not in Use Identifies a channel that is licensed but not currently used. Anything Allows the channel to be used for all recording and playback events, as determined by schedule priorities. This is the default. Playback Anything Limits the channel to playback of recordings via telephone. Record Anything Allows the channel to be used for any scheduled or API-triggered recording. Instant Record Dedicates channel to instant recording requests from the UptivityAPI. Dedicated Record ACD Group Limits the channel to recording only the specified ACD/PBX group (not QA Group), independently of any schedules. Dedicated Record Device ID Limits the channel to recording a specific hardware resource (such as a voice port or DN) on the ACD/PBX. Dedicated Record Agent ID Limits the channel to recording a specific agent-based identifier (such as agent login or extension). Dedicated Record Dialed Number Limits the channel to recording a specific inbound number, such as an 800-number carrying traffic to your facility. Dedicated Record Caller ID Limits the channel to recording a specific ANI (Caller ID). The associated Assign Val can be a full or partial ANI match (for example, an area code only). Dedicated Record User (1,2,3,4,5) Limits the channel to recording based on a specific value placed in one of the first five user fields by the UptivityAPI (for example, an account or case number. Playback and Instant Record Limits the channel to playback and instant recording requests from the API. Playback and Record Limits the channel to scheduled recordings and playback via telephone. Record and Instant Record Limits the channel to recording only, but of any recording type. Unlicensed Identifies a channel which is present (for example, on a physical audio capture card) but is not licensed. - Click Save.
