Conditional Operators
Overview
The speech search engine uses analytic criteria expressions to identify call audio files for indexing and searching. The list criteria are compared against call records in the NICE Uptivity database, and the audio files associated with the selected once. All calls will be indexed and analyzed if no criteria are specified.
For more information, see Criteria Overview.
Conditional operators can be used to combine multiple identifiers in analytic criteria expressions. For example, deviceid!=0 would index all audio files. Similarly, gate==1 would index all audio files for calls that came through Gate 1. An expression can be no more than 255 characters.
The following table identifies the operators supported in NICE Uptivity Speech Analytics.
| Conditional Operators | Boolean Operators | ||
|---|---|---|---|
| == | Equal to | && | Boolean AND operator |
| != | Not equal to | | | | Boolean OR operator |
| > | Greater than | ( ) | Parenthesis used for grouping and precedence |
| < | Less than | ||
| >= | Greater than or equal to | ||
| <= | Less than or equal to | ||
|
, or " |
Both single and double quotes can be used to signify strings in expressions. | ||