Voice Boards Overview
Voice boards are Uptivity software components that control how the system acquires the audio it records. While voice boards can be used with physical audio capture boards (such as Ai-Logix cards), they are not those boards. Voice board settings are highly granular and specific to the audio source.
A single Uptivity server may have multiple voice boards. For example, the same server may acquire audio from more than one source. There is no software limit to the number of voice boards in a single Uptivity system.
Each voice board includes channels which correspond to individual audio sources: physical stations, softphones, and so forth. Voice boards associated with physical capture cards have limits on the number of channels per voice board. For example, a system using a dual-port T1 audio capture card would have two voice boards with either 24 or 30 channels on each.
Most Uptivity systems use per-channel licensing, and each voice board maintains the count of licensed, used, and available channels associated with it. The system will not use any voice boards or channels for which it is not licensed.
Unless the system uses the Avaya DMCC-MR integration and is licensed for the Voice Board Reloading feature, you must restart the CTI Core service after any voice board changes, channel changes, or both.