Using Published Scorecards
After you create and publish a scorecard, you can display and view it in any of the following ways:
- Scorecard
- Performance Tab
- Scorecard Widget on a dashboard
- Metric View on a dashboard
For more information, see Displaying Scorecards.
The following table provides a brief overview of how the different viewing options affect availability of scorecard-related features.
| Element | Scorecard as widget on Dashboard | Scorecard as View widget on Dashboard | Scorecard in the Scorecard Explorer | Scorecard in the Metric View |
|---|---|---|---|---|
| Goal Color |
|
|
|
|
| Trend Arrow |
|
X |
|
X |
| Overall Score |
|
X |
|
X |
| Most useful for viewing | Company, single Agent, or single Group | Multiple Agents or Groups | Multiple Agents or Groups | Multiple Agents or Groups |