NICE Uptivity Speech Analytics Tags Overview
Analytic tags specify the words and phrases the speech search engine will search for in index files. The search process is continuous as long as new calls and index files are created. Once created, analytic tags can be enabled / disabled and copied.
The total number of tag phrases is one factor that can affect the speed at which the speech engine processes and searches calls. Customers with 3,000 or more phrases have reported slower processing speeds. Speech engine performance depends primarily on the number of call audio hours processed and the NICE Uptivity Speech Analytics server’s CPU.
Analytic tags appear in the Tag Cloud quick filter in the Call List and Recorded Interactions list. If you create a large number of call tags, or one particular tag occurs very frequently, the Tag Cloud may not display correctly. As a best practice, we recommend nightly indexing of the SQL tag data tables.
The Analytics Tags list allows you to see information about tags in your system and perform a number of routine tag management tasks. In the Enabled column, enabled tags display a green check mark; disabled tags (when displayed) show a gray check mark. You can use the drop-down lists at the top right to filter the list by:
- Criteria — Any Criteria is the default value
- Tag Group — Any Group is the default value
- Status — Show Enabled, Show Disabled, or Show All. Show Enabled is the default view.