Copy an Analytic Tag
Analytic tags specify the words and phrases the speech search engine will search for in index files. The search process is continuous as long as new calls and index files are created. Once created, analytic tags can be enabled / disabled and copied.
For more information, see Tags Overview.
Copying enables you to refine tags by changing the confidence level, match position, and phrases. You can retain both the original and the new tag to compare search effectiveness. If one is no longer needed, it can be disabled or deleted. You can also copy tags to apply them to different criteria expressions.
When you copy a tag, NICE Uptivity opens the Add Analytics Tags page with most settings pre-populated to match the original tag. Effective Start Date is set to the current date, Effective End Date is blank, and tag Status is set to Enabled. You can change these settings as needed.
- Click Administration Add-Ons Analytics Analytic Tag List.
- Change the Status filter if necessary to see the tag.
- Click the Copy icon.
- Optional: Configure Analytic Tag Settings.
- Click Save.