Edit Roles

Required Permission — Allow User Administration

Roles are collections of permissions that determine what users can do in Uptivity.

This topic explains how to edit a role.

For more information, see Roles and Permissions Overview.

  1. In the NICE Uptivity Web Portal, click AdministrationPermissionsRoles.
  2. Double-click the name of a role.
  3. Make any changes to the selected permissions.
  4. Add or remove any associated QA Groups.
  5. Add or remove any associated ACD Groups.
  6. Add or remove any associated ACD Gates.
  7. Click Save.

See Also

  • Roles List — for information on the fields shown in the Roles list
  • New Role Page — for information on the New Role page, including definitions of all Uptivity permissions