Licensing Overview
NICE Uptivity is a licensed product. Call recording and other functionality will not work if the software license file is not present, is invalid, has expired, or is corrupt. The license is unique to your system and is created and loaded during installation.
Uptivity licenses are based on a MachineID that contains information about the hardware and software configuration of the server. Therefore, making major changes to your
inContact recommends any such maintenance be scheduled for an approved maintenance time, as the system will be non-operational after the maintenance until a new license is applied. Contact Uptivity Support if any such maintenance is planned, so a new license can be issued immediately after system maintenance is completed.
In order to create a new license file, a new Machine ID must be generated on the server and supplied to Uptivity Support. This must occur after any maintenance is completed.
If the IP address for anyUptivity system server changes (for example, if you have to replace the NIC), you must manually change the IP address values in multiple system settings. inContact recommends you audit all application settings any time you request and load a new license file.