Delete QA Evaluations
Required Permission —
Overview
This topic explains how to delete an evaluation that has previously been submitted.
For more information, see QA Evaluations Overview
Deleting completed QA evaluations affects reporting.
- In the NICE Uptivity Web Portal, click CoachingQuality AssuranceSearch QA Evaluations.
- Set any appropriate search criteria and click Search.
- Double-click the evaluation to open it.
- Click Delete this QA.
- Type a reason for the deletion.
- Click Confirm Delete.
See Also
- Search QA Evaluation Page — for information on the search criteria and evaluation information fields shown in the QA Evaluations Listing
- Perform QA Page — for details on fields used in evaluating agent performance