Agent Forms Listing

The Agent Forms Listing page enables you to choose a QA form to use in evaluating a specific agent or recorded interaction.

For more information, see QA Evaluations Overview.

The same form may appear multiple times in this list if the agent belongs to more than one QA Group that uses that form.

Self-evaluation forms only appear in this list if you have the correct permissions, have selected yourself (or one of your own recorded interactions), and are a member of an QA Group that has an associated self-evaluation form.

You can sort the list by clicking on any column header.

Form Information Fields

Form Name
Meaningful identifier assigned to the form during its creation.
Group Name
Specifies the QA Group to which this form is attached.
Create Date
Displays the date the form was originally created.

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