Settings Details: Call List

The Call List allows you to search for and work with recorded interactions. You can play recordings by launching the Web Player from this page.

This topic explains the customization settings for the Call List.

For more information, see Recording Playback Overview.

Call List Settings

This section of the page is divided into three sub-sections: Default Columns, Other Columns, and User Columns. In each section, you can select or clear the checkboxes for individual fields to specify whether those fields should appear in the Call List. For an explanation of these fields, see Page Details: Call List.

Web Player Settings

Play Video Automatically
When you play a recording with an associated screen recording, inContact WFO allows you to choose whether to play the video. If you want to play associated screen recordings by default, select this setting.
Always Play Calls in New Window
When you play a recording, inContact WFO allows you to choose whether to open a new browser window for playback. If you want to play recordings in a new window by default, select this setting.
Perform Evaluation in New Window
When you evaluate an agent from the Call List, inContact WFO allows you to choose whether to open a new browser window for the evaluation form. If you want to open a new window for the evaluation by default, select this setting.
Auto Play Call Segments
Applies only if the recording integration and system configuration support call segments. When you play a recording with multiple segments, you must manually select play for each segment. If you want inContact WFO to automatically play the next segment when the end of the previous segment is reached, select this setting.

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