Customize the Call List

The Call List allows you to search for and work with recorded interactions in inContact WFO. You can also launch the Web Player from the Call List.

This topic explains how to customize the appearance of the Call List. You are the only one affected by these changes. inContact WFO will remember your configuration and display the Call List the same way the next time you log in.

For more information, see Recording Playback Overview.

  1. In the inContact WFO Web Portal, click Interactions List Call List.
  2. Click Settings.
  3. Under Call List Settings, select or clear the applicable checkbox(es) for the Call List columns and then click Save.

    Click Select All to display all Call List columns, Clear All to clear all selections and start over, or Reset to clear the selections you made since opening the page.

  4. Optional: Drag columns to the left or right to change the order in which they are displayed.
  5. Optional: Click a column header to sort the Call List by the contents of that column.

    inContact WFO does not save sorting choices if you leave the Call List.

See Also