Edit Archive Actions
Archive action changes are not retroactive. If an action has already been applied to a call, and you later change a value, the original settings still apply. The new settings apply to recordings moving forward.
- In the inContact WFO Web Portal, click AdministrationSystem SettingsArchive Actions.
- In the Archive Actions list, double-click the action to be edited.
- Configure the settings for the archive action.
- Click Save.
See Also
- Page Details: New Archive Action — for more information on the settings for archive actions
- Details: Location File Masks — for more information on creating custom location file masks