View QA Evaluation Forms
Required Permissions — Allow QA Form Administration
Overview
Quality Assurance (QA) evaluation forms are used to review the work of agents, including how they handle calls.
This topic explains how to search for and view existing QA evaluation forms.
For more information, see QA Evaluation Forms Overview.
- In the inContact WFO Web Portal, click CoachingQuality AssuranceManage Forms.
- Optional: Make selections for Form State, Form Type, Group, or any combination of these.
- Click Filter.
- Locate the form and click Edit to open it.
See Also
- Page Details: QA Forms Listing — for information on the interface elements and form information fields shown in the QA Forms Listing