Lock User Accounts

Required Permission — Allow User Administration

Users are individuals who appear in, have access to, and can perform tasks in the inContact WFO Web Portal.

This topic explains how to lock a user account. You may need to lock a user account in situations where a user no longer needs access to inContact Workforce Optimization or must be prohibited from accessing the system, but should still be recorded. If recording is no longer needed, see Deactivate Users.

For more information, see Premises Users Overview or Hybrid Users Overview.

Locking a user account prevents the user from logging in to the inContact WFO Web Portal. All other functionality is unaffected, and the user is still counted for billing purposes in Hybrid deployments. If the account is needed again, you can unlock it and it will function normally. Users whose accounts have been locked receive a locked account message if they attempt to log in.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsUsers.
  2. Double-click a user account.
  3. Select Account Locked.
  4. Click Save.

See Also