Change an Agent's Phone Number in Hybrid Deployments

Required Central Security Profile — iWFOAdmin

Required Permission — Allow User Administration

Users are individuals who appear in, have access to, and can perform tasks in the inContact WFO Web Portal. Because Hybrid deployments synchronize the primary phone number from Central, changing this number requires more than just editing the agent's inContact WFO user account.

This topic explains how to change the primary phone associated with a user account.

For more information, see Hybrid Users Overview.

  1. In Central, navigate to Manage Users Users.
  2. Locate and click the agent in the Users List.
  3. Click the User Properties tab.
  4. Click Edit.
  5. In the Primary Phone field, type the agent's new phone number.
  6. Click Done and allow time for the change to synchronize (up to 30 minutes).
  7. In the inContact WFO Web Portal, click AdministrationPermissionsUsers.
  8. Double-click the user record to be edited.
  9. In the Phones list, click the phone to be removed and then click the Delete Phone button.
  10. Click Save.

See Also