Settings Details: On-Demand Server

The On-Demand screen allows you to configure the fields available for updating by agents using On-Demand.

For more information, see inContact Workforce Optimization Services Overview.

On-Demand Recording Server Web Portal Settings

inContact WFO On-Demand can be configured so users can type information in one or more of the fifteen available user-defined fields. Selecting Yes for any of the settings on this screen allows authorized users to update the specified field using the On-Demand Client installed on their workstations.