Settings Details: Live Info Broker

The Live Info Broker Settings screen allows you to configure many Live Info Broker settings in the inContact WFO Web Portal. These settings are typically configured during installation and should be changed only under the direction of inContact WFO Support.

This topic explains settings for this service.

For more information, see inContact Workforce Optimization Services Overview.

Live Info Broker Web Portal Settings

Host
Specifies the IP address of the server running Live Info Broker.
Port
Specifies the communication port used by Live Info Broker. The default value is 50817.
HTTP Timeout Seconds
Specifies the length of time for individual communication requests between Live Info Broker and Screen Recording Server, CTI Core, and the Live Monitor screen in the inContact WFO Web Portal. If Live Info Broker does not receive communication from CTI Core within the specified time, it assumes CTI Core is not running and all calls on devices it was recording have ended. The default value is 5.
Live Monitor Client Timeout Seconds
Specifies the length of time that can pass without Live Info Broker hearing from a connected Live Monitor client before a timeout occurs. The default value is 30.
Media Timeout Seconds
Specifies the length of time before an attempted connection to a CTI Core or a screen recording client times out. The default value is 30.
Excessive Debugging
Specifies whether the log entries should be written at the highest level of detail for Live Info Broker. Enable this setting only if directed to do so by inContact WFO Support.The default value is selected.