Settings Details: CometDaemon

The CometDaemon Settings screen allows you to configure many CometDaemon and Service Manager settings in the inContact WFO Web Portal. These settings are typically configured during installation and should be changed only under the direction of inContact WFO Support.

This topic explains these settings.

For more information, see inContact Workforce Optimization Services Overview.

CometDaemon Web Portal Settings

If the inContact WFO system has more than one server node, this page includes CometDaemon and Service Manager settings sections for each. These sections can be toggled open and closed for ease of viewing.

HTTP Port
Specifies the port on which the HTTP Server will listen for communication from the Service Manager. The default value is 6505.
HTTP Address
Specifies the IP address of the server hosting this CometDaemon. If the server is assigned multiple IP addresses, this field can be used to restrict access to only one of those addresses. The default value is 0.0.0.0, which uses all IP addresses for the server.
HTTP Session Timeout Minutes
Specifies in minutes the amount of time before a session times out if CometDaemon receives no messages from the Service Manager. The default value is 10.
Allowed Subnets Client
Specifies subnets from which client requests are accepted. The default value is 255.255.255.255/0.
Allowed Subnets System
Specifies subnets from which system requests are accepted. In single-server configurations, set this to the IP address of the server. In multi-server configurations, on the server hosting the inContact WFO Web Portal, set this to the subnet/IP of the server; on all other servers, leave the setting at the default value of 127.0.0.1/32.
Allowed Subnets Session
Specifies subnets from which session key requests are accepted. In multi-server configurations, this should be the IP/subnet of the server hosting the inContact WFO Web Portal. For example, assume that inContact WFO modules are installed on two machines (Server A and Server B), but the inContact WFO Web Portal is installed on only one of the machines (Server A). The CometDaemon for Server B would need the IP address for Server A. For single-server installations, set this to the server IP address/32 (for example, 192.168.0.32/32). The default value is 127.0.0.1/32.

Service Manager Web Portal Settings

Site IP
Displays the IP address or hostname for the current server, depending on the Server Node configuration . The default value is 127.0.0.1.
Authorization Port
Specifies the port used by the Service Manager. This setting should never be changed and does not appear in the inContact WFO Web Portal. The default value is 1024.
Status Timer Interval
Specifies the "heartbeat" interval in milliseconds. The default value is 3000 (three seconds).
Configuration Timer Interval
Specifies in milliseconds the frequency at which the Service Manager reloads its settings. The default value is 60000 (60 seconds).
Search Directory
Specifies the directory location of the inContact WFO installation. The default value is C:\Program Files (x86)\CallCopy. Change this value if software was installed in a different directory.