Settings Details: API Server

The API Server Settings page allows you to configure settings for the API Server service. API Server settings are typically configured during installation and should be changed only under the direction of inContact WFO Support.

This topic explains settings for regarding this service.

For more information, see inContact Workforce Optimization Services Overview.

API Server Web Portal Settings

Name
Allows you to assign a meaningful name to this instance of API Server. There is no default value.
Server Host
Specifies the hostname or IP address of the server hosting this API Server. The default value is 127.0.0.1.
Type
Specifies whether this API Server will be used for Call Control (performing recording functions such as CALLSTART), Management Control (performing management functions such as IMPORTAGENT), or both. The default values are selected for Call Control and cleared for Management Control.
Allowed Subnets
Specifies subnets from which client requests are accepted. The default value is 255.255.255.255/0.
Export Directory
Specifies the temporary location to which files are written when requested for export in the inContact WFO Web Portal. The default value is C:\Exports.
Web Server Port
Specifies the TCP port on which the API Server receives HTTP WebAPI requests. The default value is 2012.
Require Authentication
Allows you to require that all HTTP requests include the credentials of a user in the inContact WFO system (not Active Directory credentials), in HTTP Basic Authentication format. If authentication is required, other inContact WFO components will not be able to authenticate to this server. For security purposes, some organizations choose to dedicate one API Server to inContact Desktop Analytics, On-Demand, or both. This server would have call control enabled and authentication would be disabled, and the server could not export. A second dedicated API Server would be used for exporting. This server would have management control and authentication enabled. The default value is No.
Response Format
Specifies the format in which the API Server sends responses. This setting accepts the values SOAP and XML. The default value is XML.
SSL
Allows you to require that API communications use SSL with a specified certificate. This setting should only be enabled if the entire environment uses SSL. Mixing SSL and non-SSL components in an environment can cause issues. The default value is No.
SSL Certificate
Specifies the local path for the SSL certificate. This certificate must be in P12 format. This field should be left blank in non-SSL systems.
SSL Password
Specifies the SSL certificate password. This field should be left blank in non-SSL systems.
TCP Port
Specifies the TCP port on which API Server receives socket-based requests. The default value is 5620.
Event Port
Specifies the TCP port on which API Server receives event service calls from CTI Core. The default value is 5621.
Require Authentication
Allows you to require that all socket-based requests include the credentials of a user in the inContact WFO system (not Active Directory credentials).