Page Details: Mail Settings

Multiple inContact Workforce Optimization features communicate with users via email, using an email account established for this purpose. The Mail Settings screen is used to configure various settings associated with this account and functionality. These settings are typically configured during installation and should be changed only under the direction of inContact WFO Support.

This topic explains the settings for your reference.

Server Settings

Mail Server Host
Specifies the hostname or IP address of the SMTP mail server that inContact WFO uses to send email.
Mail Server Port
Specifies the SMTP port used to send email. The default value is 25.
From Address
Specifies the email address shown in the From field on emails sent by inContact WFO. This can be any email address, real or fake, and does not have to be an address tied to the account's username and password. Since this is not a monitored email account, many organizations choose to use a fake address like DoNotReply@abc.com.
Display Name
Specifies the name shown in the From field on emails sent by inContact WFO. This can be any name, real or fake, and does not have to be an address tied to the account's username and password. Since this is not a monitored email account, many organizations choose to use a fake name like DoNotReply.

Secure Settings

Username
Specifies the username for the email account that is assigned to inContact WFO and that authenticates to the SMTP server.
Password
Specifies the password for the inContact WFO email account.
Confirm Password
Repeats the password for the inContact WFO email account for confirmation purposes.

Forgot Password Mail Settings

These settings are configured and used only for Premises deployments that use database authentication.

SMTP Host Email Server
Specifies the hostname or IP address of the SMTP mail server that inContact WFO uses to send email when a user clicks Forgot your password? on the inContact WFO Web Portal Login page.
"Send From" Email Account
Specifies the email address for the account that inContact WFO uses to respond when a user clicks Forgot your password? on the inContact WFO Web Portal Login page.
"Send From" Username
Specifies the username for the account that inContact WFO uses to respond when a user clicks Forgot your password? on the inContact WFO Web Portal Login page.
"Send From" Password
Specifies the password for the account that inContact WFO uses to respond when a user clicks Forgot your password? on the inContact WFO Web Portal Login page.

The Forgot Password settings are also used internally by the inContact WFO Notification service. Do not change these settings without specific direction from inContact Support.