Create Employee Accounts

Users must have employee accounts in order to be scheduled and tracked on the Real Time Roster, even if they will never log in to the inContact WFM v1 Web Portal.

This topic explains how to create an employee account.

For more information, see Employee Accounts Overview.

  1. In the inContact WFM v1 Web Portal, click EmployeesCreate.
  2. Complete the employee record fields used in your organization.
  3. Optional: To include a photo, click Upload New Photo, navigate to the applicable image file, and then click Open.
  4. Click Create.

See Also