Edit Active Directory (AD) Groups for Role Synchronization

Roles are named collections of permissions that determine what users can and cannot do in inContact Workforce Management v1. You can relate roles to Active Directory (AD) group names so that user roles and permissions are synchronized at each login based on AD group membership.

This topic explains how to edit the groups synchronized with a specific role.

For more information, see Permissions and Roles Overview.

  1. In the inContact WFM v1 Web Portal, click Configuration General.
  2. Click Add/Edit Roles for the desired group.
  3. Use the highlighted icons to edit the roles synchronized with this group by moving them to and from the Assigned and Unassigned columns, then click Apply.
  4. Click Save.

See Also