Add Active Directory (AD) Groups for Role Synchronization

Roles are named collections of permissions that determine what users can and cannot do in inContact Workforce Management v1. You can relate roles to Active Directory (AD) group names so that user roles and permissions are synchronized at each login based on AD group membership.

This topic explains how to add a group to AD Group Role Synch.

For more information, see Permissions and Roles Overview.

  1. In the inContact WFM v1 Web Portal, click Configuration General.
  2. Under Active Directory Settings, click Add Group.
  3. Type the name of the AD group exactly as it appears in Active Directory.
  4. Click Add/Edit Roles.
  5. In the Unassigned column, click the role(s) that should be assigned to users in this AD group.
  6. Click > to move the selected roles to the Assigned column and then click Apply.
  7. Click Save.

See Also