inContact Workforce Management v2 Requirements for Cisco UCCE Integrations

inContact Workforce Management v2 can integrate with Cisco Unified Call Center Enterprise(UCCE) to receive both historical call data and real-time agent status information.

This topic provides a reference to the required inContact WFM v2 components for this integration.

For more information, see Cisco UCCE Integration Overview.

Hardware

A physical or virtual server is required at the customer's site to host the Hub services that obtain information from the UCCE server. inContact WFM v2 hardware requirements vary depending on the deployment model and whether additional inContact Workforce Optimization products are being deployed. Appropriate hardware is identified during the discovery process.

Software

This integration has been tested with and is supported for:

  • inContact Workforce Management v2 16.2 or later

Licensing

This integration requires the following licensing:

  • One (1) inContact WFM v2 license per user