Settings Details: Silent Installation of inContact Screen Recording Client

inContact WFO allows you to its client applications using standard Windows Installer options available by running the "msiexec.exe" application. This topic explains some of the common options for silent installations.

For more information, review documentation available from Microsoft or contact inContact WFO Support.

Silent Installation Command Structure

Silent installations are performed from the command prompt using the parameters and options you configure. For example, the following command would install the inContact Screen Recording client automatically and force the workstation to restart afterward:

 Msiexec.exe /i "C:\CallCopy ScreenCap Client Installer.msi" /passive /forcerestart

If you run the silent installation with default settings, the client will not be set to connect to any server. The configuration files must be modified afterwards, or the MSI package will need to be extracted and the configuration file replaced.

Silent Installation Options

Installation Options

</package | /i> <Product.msi>
Installs or configures a product.
/a <Product.msi>
Administrative install - Installs a product on the network.
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product (m to all users or u to current user).
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls a product.

Display Options

/quiet
Quiet mode. No user interaction.
/passive
Unattended mode. Displays a progress bar only.
/q[n|b|r|f]
Sets the user interface level as follows:
  • n — No UI
  • b — Basic UI
  • r — Reduced UI
  • f — Full UI (default)
/help
Displays help information.

Restart Options

/norestart
Do not restart the workstation after the installation completes.
/promptrestart
Prompts the user to restart the workstation after the installation completes.
%/forcerestart
Always restarts the workstation after the installation completes.

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