Add Mapped Workstations

By default, inContact WFO matches Windows usernames from user profiles and logged-in Screen Recording clients to associate workstations with agents.

This topic explains how to add individual, statically mapped workstations in environments where the default method cannot be used.

For more information, see inContact Screen Recording Overview.

A common reason for mapping workstations is that Windows usernames are not unique for each user. However, multiple inContact WFO features do not work correctly in this scenario. See Workstation Considerations in inContact Screen Recording Overview.

  1. In the inContact WFO Web Portal, click Administration System Settings Workstations Settings.
  2. Click Add.
  3. For Device ID, type the phone extension associated with the workstation.
  4. For Station, type the Windows workstation name or its IP address (if static).
  5. Click Save.

See Also