Export Recordings
Required Permission — Allow Downloading of Export, Allow Emailing of Export, or both
Overview
![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)
The inContact WFO Web Portal provides access to recordings made by inContact WFO.
This
For more information, see Working with Recordings Overview.
- In the inContact WFO Web Portal, click Interactions List Call List.
- Locate the call record, right-click, and select Export Selected from the pop-up menu.
- Select the file format for the exported call.
- Click Next.
- Click a filename mask to apply it to the exported recording and then click OK.
See Also
- Finding Recordings Overview — for more information on locating specific recorded interactions
- Page Details: Call List — for more information on the Call List page
- Details: Location File Masks — for more information on creating custom filename masks