Edit Voice Board Channels

Voice boards are inContact WFO software components that control how the system acquires the audio it records. Each voice board includes channels which correspond to individual audio sources. This topic explains how to edit channels on a voice board.

For more information, see Voice Boards Overview or the reference topic for the specific recording integration.

  1. In the inContact WFO Web Portal, click AdministrationRecorder SettingsVoice Boards.
  2. In the Voice Boards list, click Edit for the voice board with channels to be edited.
  3. Configure the settings for each channel to be edited.
  4. Click Save.

See Also