Import Multiple Custom Lookup Entries

Custom lookups allow you to automatically populate a value in the call record based on the CallerID (ANI) or dialed number (DNIS) of the call. This feature requires custom scripting in your system.

This topic explains how to add multiple custom lookup entries simultaneously using an import file.

For more information, see Custom Lookup Overview.

Before starting this task, create your import file using Microsoft Excel or another program that allows you to save a CSV (comma-separated values) file. Each lookup entry must be on a separate row, as shown in the following image, with the fields in this order:

  • Lookup Value
  • Match Value
  • Lookup Key

Do not include a header row.

  1. In the inContact WFO Web Portal, click Administration Recorder Settings Custom Lookups.
  2. Click Choose File, navigate to the CSV file, and click Open.
  3. Click Upload File.
  4. Verify that all entries look correct and then click Import Now.

See Also