Create Roles

Required Permission — Allow User Administration

Roles are collections of permissions that determine what users can do in inContact Workforce Optimization.

This topic explains how to create a role.

For more information, see Roles and Permissions Overview.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsRoles.
  2. Click Add Role.
  3. In Role Name, type a name for the role and, optionally, add a Description.
  4. Select the permission(s) needed for the role.
  5. Optional: Associate the role with one or more inContact Groups.
  6. Optional: Associate the role with one or more ACD Groups.
  7. Optional: Associate the role with one or more ACD Gates.
  8. Click Save.

See Also