Online Help for inContact Workforce Optimization
This site is for Premises and Hybrid inContact WFO. If you use Hosted inContact WFO, click here.
Highlights
- Release Notes for 16.1
- Site Requirements for 16.1
- New for 16.1 — cloud-based WFM in standard and enterprise versions. See inContact Workforce Management Overview.
- New for 16.1 — see how agents view their own performance and coach more effectively. See Agent Self-Evaluation Overview.
- New Hybrid Deployment Model — combine the benefits of cloud storage and SaaS with premises-based ACD integration. Ask your account manager for details.
Starting Points
For everyone:
For supervisors:
- Getting Started with inContact Quality Management
- Getting Started with inContact WFO Reporting
- Getting Started as an inContact WFO Administrator
For developers with Premises systems: