Page Details: Live Snapshot Widget
The Live Snapshot widget allows you to view call data, staffing information, and service levels. This widget only contains data in
For more information, see inContact Workforce Optimization Widgets Overview.
Widget Settings
You can name each instance of the widget with a Subtitle relevant to the data it displays. The name can be no more than 100 characters, including spaces and punctuation.
You can filter the display by labor unit. Only the labor units to which you have access will be available in the widget. Filter settings stay in effect after you have logged out of the inContact WFO Web Portal or moved to another page.
Widget Display
Call Info
- Queued
- Displays the number of calls waiting to be answered as reported by
- Active
- Displays the number of calls currently being handled as reported by
Service Levels
- Live
- Displays the current service level.
- Today
- Displays the current day's average service level.
- Goal
- Displays the service level configured in inContact Workforce Management v1.
Staff Info
This section of the widget displays the number of agents currently in each state. The agent states in the display vary depending on your configuration.