Settings Details: WebSocket Server

The Edit Web Socket Server screen allows you to configure many Web Socket Server settings in the inContact WFO Web Portal. These settings are typically configured during installation and should be changed only under the direction of inContact WFO Support.

This topic explains these settings.

For more information, see HTML5 Interaction Player Overview.

WebSocket Server Web Portal Settings

Host
Specifies the IP address or server name of the server hosting WebSocket Server. This is typically the server hosting the inContact WFO Web Portal.
Port
Specifies the communication port used by WebSocket Server. This value must match the HTML5CallListServerPort value in the web.config file.The default value is 5650.
HTTP Port
Specifies the port on which WebSocket Server listens for HTTP connections. This value must match the HTML5CallListServerTokenRequest value in the web.config file.The default value is 2020.
Convert Audio (if needed)
Allows the module to convert the audio file if it is in any format other than ยต-law-encoded WAV. The default value is cleared.
Default Temp Location
Specifies the UNC path location where temporary converted files are written. Works in conjunction with the previous setting. The default value is c:\temp\cc_websocket_server.
Temp File Time To Live
Specifies in seconds how long temporary converted files should remain in the Default Temp Location before being cleared. The default value is 600 seconds.
Raise Error on Start Fail
Determines whether an error level log entry and notification are generated if the service fails to start. The default value is selected.
SSL Certificate Name
Specifies the security certificate name if SSL is used.
SSL Certificate Pass
Specifies the password for the security certificate if SSL is used.
Location
Specifies the Location with which this WebSocket Server is associated. This setting accepts values from a drop-down list of valid Locations. The default value is Default.