Settings Details: Archiver

The Archiver Settings page allows you to configure settings for the Archiver service. These settings are typically configured during installation and should be changed only under the direction of inContact WFO Support.

This topic explains these settings.

For more information, see Premises Archiving Overview.

Archiver Web Portal Settings

Archiver Server Host
Specifies the IP address or hostname of the server running the Archiver service.
Archiver Server Port
Specifies the TCP Port on which the Archiver service is configured to listen. The default value is 5639.
Purge Limit
Specifies the number of records purged from the local inContact WFO system per purge job. The field accepts whole numbers. The default value is 0 (zero), which means unlimited (in other words, the system will purge all records ready to be purged in the database).
Purge Interval
Specifies the time interval in minutes between one purge job and the next. The default value is 60.
Archive Limit
Specifies the number of records sent to the Archiver per archive job. Setting the value to 0 (zero) causes no recordings to be archived. The default value is 100.
Archive Interval
Specifies the time interval in seconds between one archive job and the next. The default value is 60.
Enable Settings Reload
Specifies whether settings on this page should automatically reload based on the Settings Reload Interval. When set to No, the service must be restarted for the settings to take effect. The default value is No.
Settings Reload Interval
Specifies the interval in seconds at which the service will reload its settings from the database. Any changes made to the settings on this page will not take effect until this interval has completed. This setting works in conjunction with Enable Settings Reload; if that value is No, a value in this field has no effect. The default value is 120.
Hash Filename
Allows you to specify that, at the time of archiving, files be renamed as the SHA-1 hash of the original storage path for the record. This is to prevent possible duplicate filenames in the archive location. Not normally needed unless original recording files have the potential of being named the same. The default value is No.
Enable Empty Directory Purge
Allows you to configure Archiver to periodically scan all directories in any recording locations and remove any folders that contain no files. The default value is Yes.
System Purge Action: Use Schedule
Allows you to configure purge jobs to only run between the specified Start Time and End Time. This helps prevent system overload or excessive I/O operations in connected environments during peak hours. The default value is No.
Start Time
Specifies the starting time for the period during which purge jobs can run. Works in conjunction with Use Schedule. If that value is No, setting a start time has no effect.
End Time
Specifies the ending time for the period during which purge jobs can run. Works in conjunction with Use Schedule. If that value is No, setting an end time has no effect.
Removable Media: Playback Temp File Location
Specifies a temporary location to which records restored from DVD are copied for playback. This setting only applies to systems that use removable media for archiving. The default value is C:\RecordingsTemp\.
Removable Media: Temp File Retention
Specifies the number of days a restored recording will be available for playback before it must be restored from DVD again. This setting only applies to systems that use removable media for archiving.
Send Users Email Alert
Allows you to configure Archiver to send an email notification to the user who requested a record when that record is restored and available for playback. This setting only applies to systems that use removable media for archiving. In addition, inContact WFO must be configured to send email and the user must have a valid email address in their inContact WFO user account. The default value is Yes.
Enable MSSQL Database Backup
Allows you to configure a daily backup of the SQL database used in inContact WFO. This setting should not be used if SQL backups are scheduled using Windows or MSSQL tools. The default value is No.
Database Name
Specifies the name of the database to be backed up.
Backup Filename
Specifies the location and name of the backup file. This value is determined during installation of the inContact WFO system.
Database Backup Time
Specifies the time of day when the backup job will run. inContact highly recommends this time be set to the lowest usage period of the day.