Add Work Modes

1. In the inContact WFM v1 Web Portal, click Configuration System Settings Workmodes.
   
2. Click Add Work Mode in the Work Modes pane.
   
3. Type values in the work mode Name and Value fields exactly as they are configured on the PBX/ACD.
   
4. Select a roster type from the Roster Type drop-down list.
   
5. Optional: select Use Aux Reason (see Aux Reasons Overview for more information).
   
6. Click any Save button on the page.

See Also

• Page Details: Work Modes — for more information on the fields used in this task