Remove Mapped Workstations

By default, inContact WFO matches Windows usernames from user profiles and logged-in Screen Recording clients to associate workstations with agents.

This topic explains how to remove entries from the list of statically mapped workstations in environments where this alternate method is used.

For more information, see inContact WFO Screen Recording Overview.

  1. In the inContact WFO Web Portal, click Administration System Settings Workstations Settings.
  2. Click Delete All to remove all entries, or click the Delete icon (represented by a red X) on a single entry to be removed.
  3. Click OK.

See Also

  • Add Mapped Workstations — for information on adding individual entries from the list of mapped workstations
  • Import Workstations — for information on adding multiple entries to the list of mapped workstations