Create Recording Schedules Based on Number of Calls

Schedules are collections of business rules that govern recordings in inContact WFO.

This topic explains how to create a schedule that will record a specified number of calls for a single agent.

For more information, see Recording Schedules Overview.

  1. In the inContact WFO Web Portal, click AdministrationSchedulingCreate Schedule.
  2. Click Record the Next N Calls for an Agent.
  3. Type a Name for the schedule and optionally, a Description.
  4. In the Agent Number field, type the phone ID for the agent to be recorded.
  5. Type the Number of Calls to be recorded.
  6. Optional: Select Never Expire if the schedule should remain in effect until the specified number of calls is reached, regardless of how long it takes.
  7. Optional: Use the date and time selectors to specify a Start Date and an End Date for the period during which inContact WFO will attempt to record the specified number of calls.

    If you do not specify a date range, you must select the Never Expire checkbox or inContact WFO will not record any calls under this schedule. If you do specify a date range, the schedule will be considered complete when the End Date is reached, even if the specified number of calls has not been recorded.

  8. Click Save.

See Also