Customer Site Requirement Changes for Hosted inContact WFO
This topic discusses only those site requirements that have changed since the previous version of inContact Workforce Optimization. For complete information regarding site requirements, see Server & Site Overview.
Server Hardware
Hardware requirements vary depending on the deployment model, telephony integration, inContact WFO components used, and number of concurrent users in the system.
No new hardware requirements have been introduced in 17.1.
Server Software
No new server software requirements have been introduced in 17.1.
User Workstation/PC
When a system includes inContact Screen Recording, inContact Desktop Analytics, or both, consult inContact WFO Sales Engineering for recommended system requirements based on business needs.
.NET Framework 4.6.1 is now required for any PC running the inContact Screen Recording client.
inContact WFO is now supported with Microsoft Edge 38.14393.0.0 with Microsoft Edge HTML 14.14393.
inContact WFO offers two options for recording search and playback, both using the Recorded Interactions page. Recorded Interactions with Web Player (also known as the Silverlight Player) is supported in the following browsers: Internet Explorer and Firefox ESR 38 only. Recorded Interactions with HTML5 Interaction Player is supported in the following browsers: Microsoft Edge, Chrome, and Firefox only. For more information on limitations that impact the use of both options, see Major Features and Enhancements for Hosted inContact WFO.
For a full list of supported environments, see Supported Environments.
Users should take these browser and feature limitations into consideration when choosing which search and playback option to use.
Licensing
inContact WFO Sales Engineering explains licensing requirements during the sales process.
Security
inContact WFO communications over TCP/IP can be secured using TLS/SSL. A trusted, signed certificate must be used for TLS, one purchased from a vendor such as VeriSign or managed by a trusted internal CA.