Supported Operating Systems
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| Windows 7 | Windows 8 1 | Windows 10 | OS X 2 | iOS 3 | Notes: | |
| Central |
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Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting. |
| Direct Data Access |
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Direct Data Access requires MS Excel 2013 Professional Plus or later. |
| Thin Agent |
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| Power Agent |
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Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Power Agent functions properly. |
| MAX |
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| Salesforce Agent |
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| inContact Agent for Oracle Service Cloud |
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| Studio |
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Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Studio functions properly. |
| inTouch |
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| DB Connector |
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| ECHO |
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| Patron-Facing Chat |
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| inContact WFO |
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| inContact WFM v2 |
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| NICE WFM (IEX) Rich Client 4 |
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| NICE WFM (IEX) Web |
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| NICE WFO (Engage) Web |
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| NICE WFO (Engage) Screen Recording Client |
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| inContact Analytics Essentials |
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| inContact Analytics Advanced |
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| Supervisor |
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| Supervisor On-The-Go Mobile App |
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| Citrix/VMWare/Microsoft |
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Refer to inContact's Desktop Virtualization Policy for support information. |
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1 Windows 8/8.1 - Desktop mode only. 2 Apple OS X Yosemite & El Capitan. 3 Apple iOS 8 & 9 supported. 4Windows 64-bit Versions. |
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Supported Internet Browsers
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| IE11* | MS Edge | Chrome** | Firefox** | Safari | Requirements: | Notes: | ||||
| Central |
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Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting. | |
| Thin Agent |
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| Power Agent |
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Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Power Agent functions properly. |
| MAX |
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| MAX Integrated Softphone |
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| Salesforce Agent |
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| inContact Agent for Oracle Service Cloud |
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| inContact Connector for Skype for Business |
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| Studio |
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Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Studio functions properly. | |||
| inTouch |
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| ECHO |
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| inView |
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| Patron-facing Chat |
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| inContact WFO |
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Supports Firefox ESR 38 and ESR 45 only.
Microsoft Edge 38.14393.0.0 with Microsoft Edge HTML 14.14393 |
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| inContact WFM v2 |
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| NICE WFM (IEX) Web |
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| NICE WFO (Engage) Web |
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| NICE WFO (Engage) Screen Recording Client |
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| inContact Analytics Essentials |
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| inContact Analytics Advanced |
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Supports Internet Explorer 10 and 11 (32-bit only) or Chrome 34 or later | ||||
| Supervisor |
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| Citrix/VMWare/Microsoft |
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Refer to inContact's Desktop Virtualization Policy for support information. | ||||
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* Compatibility or emulation mode for older browser versions in IE11 is not supported. ** Chrome and Firefox are continuously releasing browsers. New versions may impact functionality and may require additional software updates to resolve. Because of this, the supported browsers are subject to change. |
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